Exchange server 2003 administration guide pdf

Windows Server Administration Fundamentals book begins with the basics of Windows Server , which includes the installation process and basic configuration. With the help of real-world examples, you will get to grips with the fundamentals of Windows Server , which will help you solve difficult tasks the easy way. Later, the book also shows you maintenance and troubleshooting tasks, where with the help of best practices you will be able to manage Windows Server with ease.

Each chapter ends with a questionnaire to ensure you make the best use of the content provided. By the end of this book, you will have the knowledge required to administer and manage Windows Server environments. If you are a System administrator or an IT professional interested in configuring and deploying Windows Server then, this book is for you.

Save my name, email, and website in this browser for the next time I comment. Notify me of follow-up comments by email. If bulk edit is available for the object types that you selected, you'll see the available options in the details pane. You can also use the notification viewer to opt-in to receive email notifications about these tasks. To show or hide the notification viewer, click the icon. Notifications are alerts that are sent to the arbitration mailbox named FederatedEmail.

The EAC checks this mailbox for alerts every 30 seconds. Notifications remain in the arbitration mailbox until they are removed by the component that sent them, or until they expire they should be removed by the Managed Folder Assistant after 30 days.

You can also use the Get-Notification cmdlet in the Exchange Management Shell to view more details about notifications, and the Set-Notification cmdlet to request notification emails for future alerts. The Me tile allows you to sign out of the EAC and sign in as a different user by clicking on the drop-down menu that's next to your account name. Click the help icon to view the help content for the tab that you're currently on. If you click on the drop-down menu that's next to the help icon, you can perform the following additional actions:.

From here, you can globally turn off or turn on the Help bubble for all fields in the EAC. Performance console : The Performance console displays many counters that relate to the performance of the EAC. Copyright and Privacy : Click these links to read the copyright and privacy information for Exchange Server. The levels of support for operating system and browser combinations that you can use to access the EAC are described in the following tables. Supported : All functionality and features are supported and have been fully tested.

Unsupported : The browser and operating system combination isn't supported, or hasn't been tested. For example, an older browser on a newer operating system, or vice-versa. Operating system and browser combinations that aren't listed are unsupported.

This includes iOS and Android. Skip to main content. This browser is no longer supported. Download Microsoft Edge More info. Contents Exit focus mode. Is this page helpful? Please rate your experience Yes No.

Any additional feedback? In this article. Create a new object. Some of these icons have an associated down arrow you can click to show additional objects you can create. A GC holds a full set of attributes for the domain in which it resides and a subset of attributes for all objects in the Active Directory Forest.

Dynamic DNS is used by the Exchange server to create server records and other entries used by the Exchange Servers for things like message routing. In a simple Exchange organization, DDNS is not strictly necessary, but makes administration much easier. A border server is an Exchange server that communicates with external servers.

The names of actual companies and products mentioned herein may be the trademarks of their respective owners. Introduction Overview Chapter 1 Preparing to Administer Exchange Server Chapter 2 Managing an Exchange Organization Chapter 3 Configuring Exchange Server Settings Customizing Public Folder Referrals Chapter 4 Managing Recipients and Recipient Policies Understanding Address Lists Chapter 6 Managing Client Access to Exchange Chapter 8 Managing Exchange Clusters Customizing Your Exchange Cluster Configuration Appendix A Tools Used with Exchange Appendix B Services Used by Exchange Appendix H Additional Resources This book will help you make the most of these improvements by explaining the core concepts of Exchange administration.

Within each chapter of this book, there is a discussion about particular Exchange features, how these features work within the Exchange architecture, and how to configure and manage these features for optimal results. The features and related tasks that are covered in this book range from configuring global settings at an organization level to managing individual servers to handling specific configuration needs such as Exchange clients and clustering.

After reading this book you should have a solid understanding of what it takes to configure and manage your Exchange organization. What do I need to know to administer them effectively? Appendix G. Who Should Read This Book? Although practically anyone with a technical background can benefit from reading this book, it is designed to produce maximum benefits for the following professionals: Enterprise Exchange Administrators Those individuals who are responsible for installation, maintenance, and administration of software in the enterprise.

Terminology Before reading this book, familiarize yourself with the following terms: A record An address resource record in DNS; specifically, a DNS record that associates a host name with an IP address.

Introduction 3. In Exchange and Exchange , a bridgehead server is a connection point from a routing group to another routing group, remote system, or other external system. For example, connectors support message transfer, directory synchronization, and calendar querying between Exchange and other messaging systems. When connectors are in place, the basic user experience is maintained on both messaging systems. The exchange of mail and other information between Exchange and other messaging systems is transparent to the user, even if the two systems function differently.

Mail-enabled recipients do not use your Exchange organization to send e-mail. How is This Book Structured? This document is divided into eight chapters, eight appendixes, and a glossary: Chapter 1, "Preparing to Administer Exchange Server " This chapter explains the dependency of Exchange on Active Directory, introduces the two primary tools used to administer Exchange, gives examples of how to efficiently use those tools, and briefly discusses the automation of administrative tasks using the Exchange Software Development Kit SDK.

Chapter 2, "Managing an Exchange Organization" This chapter covers the administrative tasks that affect an entire Exchange organization. Among the topics that are covered are promoting an organization from mixed mode to native mode, applying global settings, working with administrative groups, using system policies, and working with permissions. Chapter 3, "Configuring Exchange Server Settings" This chapter covers the administrative tasks that affect individual Exchange servers.

Among the topics that are covered are configuring basic server settings, using language settings to support different languages, cleaning mailboxes, setting up diagnostic logging for specific components, using public folder referrals, configuring Directory Access options, using security settings on a server, and configuring full-text indexing settings. Chapter 4, "Managing Recipients and Recipient Policies" This chapter explains what recipients and recipient policies are, how to create and manage recipients, how to manage address lists, and how to use the new query-based distribution list feature in Exchange Chapter 5, "Understanding and Configuring Message Routing and Transport" This chapter explains how messages are sent within an organization, how to connect to the Internet, how to connect to Microsoft Exchange Server version 5.

Chapter 6, "Managing Client Access to Exchange" This chapter looks at client access in the context of a front-end and back-end server architecture. The chapter then focuses on configuring individual clients for Exchange. Chapter 7, "Managing Mailbox Stores and Public Folder Stores" This chapter describes the permissions that protect the Exchange store, as well as how to work with different elements of the Exchange store, including managing mailboxes and public folders.

Chapter 8, "Managing Exchange Clusters" This chapter begins with a brief review of what Exchange clusters are. It then covers the various administrative tasks that are associated with clusters, including customizing your cluster configuration; adding resources, a node, or an Exchange Virtual Server; removing either an Exchange Virtual Server or Exchange from a cluster; and monitoring cluster performance.

Appendix A, "Tools Used with Exchange" This appendix lists a variety of tools that you can use to manage and troubleshoot your Exchange organization. Appendix C, "Configuration Settings for a Four-Node Cluster" This appendix describes the recommended configuration settings for a four-node cluster that contains three active nodes and one passive node.

Appendix D, "Identifying and Accessing Exchange Store Components" This appendix lists the various components of the Exchange store, and how to work with them. It also describes how replication works, and what aspects of your Exchange topology affect the replication process. Appendix F, "Using Full-Text Indexing" This appendix describes how to set up full-text indexes, and how to optimize and maintain the indexes.

Introduction 5. Appendix G, "Troubleshooting and Repairing Store Problems" This appendix describes the common problems, events, and messages that are related to managing mailbox and public folder stores. It also includes information about what causes the problems and possible solutions. Appendix H, "Additional Resources" This appendix contains links to additional resources that are available to help you maximize your understanding of how to administer Exchange Glossary This appendix provides comprehensive definitions for the terms used within this book.

To successfully complete all of the procedures that are covered in this book, ensure that you have fulfilled the following requirements. Keep in mind that these lists provide an overview of the maximum requirements for performing these procedures. Security-specific Hardware Requirements The following hardware is required to perform the procedures that are covered in this book.

This list does not include your general Exchange servers, storage hardware, and so on. After understanding Exchange administration architecture and the tools that you use to interact with Exchange, the next step is to determine how to efficiently use those tools. You may decide to set up a dedicated management station from which to manage multiple servers in the organization.

You may also decide to create a customized management console that combines separate MMC snap-ins into one console. You will find information about these choices in the latter portion of this chapter.

Thus, all of the directory information that you create and maintain in Windows, such as organizational unit structure and groups, can also be used from Exchange. The Active Directory schema can be extended to include custom attributes and object types to centralize and minimize data administration, as well as to make data available to applications that can access Active Directory information.

In fact, when you install your first Exchange server, Exchange extends the Active Directory schema to include Exchange-specific information. Extending the schema affects the entire forest and, depending on the size of Active Directory, may take a considerable amount of time to complete. Because Active Directory serves as a single-source directory for all of the objects in your organization, Exchange uses this information to reduce administrative overhead.

With Active Directory, you can store and organize information about users, such as names, e-mail addresses, and phone numbers. This information is stored as attributes of the user object. Exchange and other applications can use this information. For example, the address lists to which a recipient belongs are written as values to the ShowInAddressBook attribute in that recipient's Active Directory object.

Note Because Exchange relies on Active Directory, it is important that you be familiar and comfortable with Active Directory terminology, structure, and navigation. For a comprehensive overview of Active Directory, review the documentation that came with your copy of Windows. Microsoft Exchange Server version 5. If your messaging topology is in mixed mode contains both Exchange and Exchange 5.

Chapter 1: Preparing to Administer Exchange Server 9. Interacting with Active Directory When you make changes to your Exchange organization or to an individual user account, you often interact with data in Active Directory.

Figure 1. As shown in Figure 1. Most, but not all, of the information that Exchange System Manager reads and writes also comes from Active Directory. If the default Web site service is stopped, you will not be able to display public folder information in Exchange System Manager. Chapter 1: Preparing to Administer Exchange Server To further highlight these usage differences, Table 1.

Table 1. Manage Active Directory objects recipients. Manage servers. Manage users. Move all mailboxes from one server to Move an individual's mailbox from one server to another server. Create public folders. Create distribution groups. As Table 1. The difference between the two approaches is whether you want to find all of the users on a server or only a selected subset. When you want to quickly find all of the users on a server, Exchange System Manager is the better choice.

When you want to select users based on specific criteria, use Active Directory Users and Computers because this snap-in allows you to create custom LDAP filters that can filter using virtually any criteria. Building on the preceding overview of how Exchange System Manager and Active Directory Users and Computers work within the Exchange administration architecture, the next two sections explain Exchange System Manager and Active Directory Users and Computers in more detail.

If you are already confident about using these tools, you can move ahead to the section, "Deciding Where to Manage Exchange," for information about whether to use these tools through Remote Desktop, Terminal Server, or a dedicated management station. When you perform a typical installation of Exchange onto a server, the installation wizard automatically installs the Exchange System Management Tools onto that server as well.

Exchange System Manager provides a consistent administrative experience for administrators who deal with all facets of Exchange server management, including public folders, servers, routing, and policies. Exchange System Manager is available on the Start menu of the Microsoft Exchange program group, as described in the following procedure. The top node of this tree is the root organization node that contains all of the Exchange containers. Each of these containers gives you access to specific administrative features in Exchange.

These settings apply to all servers and recipients in an Exchange organization. Recipients Includes features to manage objects and settings for recipients in your organization.

You can manage address lists, offline address lists, recipient update services, recipient policies, mailbox management settings, details templates, and address templates. Administrative Includes features to manage administrative groups. Each group is a Groups collection of Active Directory objects that are grouped together for the purpose of permissions management. Each administrative group can contain policies, routing groups, public folder hierarchies, and servers.

Note This container only appears if you have created administrative groups for your organization. Servers Holds server-specific configuration objects, such as Queues, Mailbox stores, Public Folder stores, and Protocols information. System Policies Contains policies that affect the system's configuration settings. Policies are collections of configuration settings that are applied to one or more Exchange objects in Active Directory.

Routing Groups Defines the physical network topology of Exchange servers. An Exchange mail system, or organization, consists of one or more servers on which Exchange is installed. Unless you are planning a small Exchange installation, you will probably have more than one Exchange server. Within some organizations, these servers are connected by reliable, permanent connections. Groups of servers that are linked together in this way should be organized into the same routing group. Note This container only appears if you have created routing groups for your organization.

Container Description Folders Displays public folder hierarchies. A public folder stores messages or information that can be shared with all designated users in your organization.

Public folders can contain different types of information, from simple messages to multimedia clips and custom forms. Tools Contains tools that help you to monitor your Exchange organization, track messages, and recover mailboxes. For example, you can delegate administrative permissions at the organization level in Exchange System Manager, or at an administrative group level using the Exchange Delegation Wizard. To find detailed explanations of how to perform these tasks, as well as other organization-level or server-level tasks, refer to the appropriate chapter within this book.

However, when you install Exchange , the setup wizard automatically extends the functionality of Active Directory Users and Computers to include Exchange-specific tasks.

Note If the Active Directory Users and Computers snap-in is installed on a computer that does not have Exchange or the Exchange management tools installed, you will not be able to perform Exchange tasks from that computer. To open Active Directory Users and Computers 1. On the Start menu, click Run. In the Open box, type dsa. The left pane of Active Directory Users and Computers is the console tree that shows your fully qualified domain name at the root level. Administrators should not manually alter the contents of this container.

In addition to the default containers, you can organize directory objects into logical units by creating containers called organizational units. For example, you could create an organizational unit for your marketing group that holds all of the directory objects associated with your company's marketing department.

Organizational units are useful for applying group policy and for organizing objects in a meaningful way. For more information about organizational units, see the Windows documentation. Creating Recipients After Exchange has extended Active Directory Users and Computers, you can mail-enable or mailbox-enable an object, and thereby turn the Active Directory object into a recipient.

However, not all objects can be mail-enabled or mailbox-enabled. For example, you can create a mailbox for a user object or a mail-enabled group object, but you cannot do either for a computer object. For more information about creating recipients, see Chapter 4, "Managing Recipients and Recipient Policies. Performing Exchange Tasks In Active Directory Users and Computers, you can select a user or a group object, and then use the Exchange Task Wizard to perform a variety of tasks that are specific to that object.

These tasks depend on the type of object that you select and its current attributes. For example, the Exchange Task Wizard will not allow you to create a mailbox for a contact because contacts can only be mail-enabled, not mailbox-enabled. Likewise, selecting a user who already has a mailbox means that the Exchange Task Wizard allows you to the delete the user's mailbox, but not to create another mailbox.

To use Exchange Task Wizard to perform one of these tasks, use the following procedure. To do this, you need to connect to the desired domain using the following procedure.

Note You must have the appropriate permissions for the target domain. The next step is to decide where is the best location from which to use these tools within your Exchange environment. During a typical installation of an Exchange server, the setup wizard installs Exchange System Manager and extends Active Directory Users and Computers directly on the server.

To use these tools, you log on to the server itself. However, it is advisable to limit direct interaction with the server to avoid exposure to unwanted practices. For example, it may be necessary to directly log on to a server to move log files, but in doing so, you may accidentally delete system files or inadvertently introduce viruses.

To minimize directly logging on to the server, you can use Remote Desktop, Terminal Server, or a dedicated management station. Of the three approaches listed in Table 1. Directly logging on to the server requires no special setup.

If you decide to use Remote Desktop or Terminal Server, the best source for setup information is the documentation that came with your copy of Windows. The following checklist briefly lists the steps to set up a management station.

F Join the workstation to the domain with Exchange. For more information about installing Windows XP and adding the workstation to the domain, see your Windows documentation.

For the remaining steps in the checklist, use the following procedures. Note To manage Exchange, the workstation must be joined to the same forest as your Exchange servers. You cannot manage domains in another forest.

Installing this tools pack enables you to use the workstation to remotely manage servers running Windows. To install the SMTP service 1. Click OK, click Next, and then click Finish. Installing the Exchange System Management Tools After completing the previous steps, you are ready to run Exchange setup.

To install the Exchange System Management Tools 1. In the corresponding Action column, select Custom. In the corresponding Action column, select Install see Figure 1. Click Next, and continue with the wizard. In general, it is a good security practice to shut down any unneeded services. Although MMC is not a tool itself, snap-in tools cannot be run independent of it.

Opening a snap-in from the command prompt or the Start menu automatically results in the snap-in opening into its own MMC window. As an alternative to opening an MMC snap-in in its own window, you can create a custom console.

This custom console is a single instance of MMC that houses all of the snap-in tools that you use regularly. As an Exchange administrator, you may want to create a custom console that consolidates Exchange System Manager and Active Directory Users and Computers. For example, Figure 1. Note You can use a custom console regardless of where you decide to manage Exchange—by directly logging onto the server, by using Remote Desktop or Terminal Server, or by using a dedicated management workstation.

In the left pane is the console tree, which shows a hierarchical view of the different containers of the various snap-ins. On the right is the details pane, where you can manage the different objects in the containers by right-clicking an object and selecting an appropriate command for that object. Creating Custom Consoles In addition to creating a custom console to help you manage Exchange, you can create custom consoles for different administrators or different tasks.

To create a custom MMC console, there are two steps. First, you create a new instance of MMC, and then you add the desired snap-ins to that instance. To create a new instance of MMC 1. This opens a blank MMC window see Figure 1. The next step is to add the snap-ins that you want to use. To add snap-ins to MMC 1. Click Add to open the Add Standalone Snap-in window. Select the snap-in that you want to add from the list, and then click Add.

Repeat Step 3 until you have added the desired snap-ins. Click Close, and then click OK. Automating Administrative Tasks In addition to Exchange System Manager, Active Directory Users and Computers, and the other tools described in this book, Exchange Server provides technologies for accomplishing most administrative tasks programmatically. The Exchange SDK contains complete information about writing applications to manage, control, and extend Exchange, including numerous reusable code samples.

When you install Exchange, you can join an existing organization or create a new organization, if one does not already exist. An Exchange organization defines your messaging environment. Exchange organizations can include multiple Active Directory domains, but they cannot span multiple Active Directory forests. Note You cannot change the organization name after it is created.

The configuration settings that you apply to an Exchange organization have the potential to affect all components within the organization. This chapter explains the basic administrative tasks that you use to manage your Exchange organization. Use this chapter to understand what it means to promote an Exchange organization to native mode, how to apply global settings to control message formatting and Simple Mail Transfer Protocol SMTP message filtering, how to manage your organization and servers using administrative groups and system policies, and how permissions and standardized security roles work in Exchange.

However, Exchange Server version 5. This difference means that, when servers running either Exchange or Exchange coexist with servers running Exchange 5. Some newer features and functionality in Exchange are unavailable when running in mixed mode. For example, routing groups function differently in mixed and native modes.

By default, a new Exchange organization runs in mixed mode until it is promoted to native mode. You can only promote an Exchange organization to native mode if there are no servers running Exchange 5. Ensure that you have properly upgraded all servers and any connectors before you switch to native mode.

After you switch an organization to native mode, it can never return to mixed mode. This means you cannot add an Exchange 5. Chapter 2: Managing an Exchange Organization To switch from mixed mode to native mode 1. On the General tab see Figure 2. Applying Global Settings Using global settings, you can configure system-wide settings in your Exchange organization.

These settings can apply to all servers and recipients in an Exchange organization. The file name extensions that you define for each MIME type enable clients to recognize mail attachments and open them. By default, several content types are associated with file name extensions. Generally, the default associations are sufficient for content conversion.

To manage associations for file name extensions 1. If two associated extensions exist for a single MIME type, Exchange uses the extension that appears higher on the list. Figure 2.